At Multiware, we aim to provide a seamless shopping experience from the moment you place your order to the delivery at your door. Below, you’ll find detailed information about our shipping policies and returns process, ensuring that you know what to expect when purchasing from us.

Shipping Policy

1. Processing Time

• We process all orders within 24 hours, Monday through Friday. Orders placed over the weekend or on public holidays will be processed the next business day.

2. Shipping Times

• Standard Delivery: 3-5 business days within the UK.
• Expedited Delivery: Available at checkout for an additional fee. Expedited orders typically arrive within 1-3 business days.

3. Shipping Costs

• Standard shipping is free for all orders over £50 within the UK.
• For orders under £50, a flat shipping fee of £4.99 will apply.

4. Tracking Your Order

• Once your order has been dispatched, you will receive an email with tracking information. You can monitor your delivery status using the link provided.

5. Delivery Locations

• We currently ship to all regions within the UK. For international orders, please contact our customer service team for further assistance.

Returns Policy

At Multiware, we want you to be completely satisfied with your purchase. If for any reason you are not, our returns process is straightforward and in line with UK consumer law.

1. Return Eligibility

• Items must be returned within 14 days of receipt.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase (e.g., order confirmation email) is required for all returns.

2. Initiating a Return

• To start a return, please email our customer service team at support@multiwaredirect.co.uk, including your order number, the product you wish to return, and the reason for the return. Our team will provide you with a return authorization and instructions.

3. Return Shipping Costs

• If the return is due to a fault with the product or an error on our part, we will cover the return shipping costs.
• If you are returning the product for any other reason, you will be responsible for the return shipping costs.

4. Refunds

• Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

Damaged or Faulty Products

If you receive a damaged or faulty product, please contact us immediately at [your email address] with your order number and details of the issue. We will arrange for a replacement or refund, including covering any associated return shipping costs.

Contact Us

If you have any questions about our shipping or returns policies, please don’t hesitate to contact our customer service team at support@multiwaredirect.co.uk. We’re here to help and ensure that your experience with Multiware is a positive one.

Our Journey

Multiware may be a new name in the market, but our rapid growth and success speak volumes about our dedication and the trust our customers place in us. Since our launch in 2024, we have been focused on delivering top-notch products that meet the highest standards of quality and safety. Despite being a young company, we have already sold thousands of units, each one meticulously crafted to solve real-world problems with efficiency and ease.

Our journey began with a simple mission: to provide effective, reliable, and safe chemical solutions to households and businesses across the UK. We recognised a need for high-quality products that not only work but also offer great value for money. Today, with over 10 dedicated employees, we are proud to say that we are on our way to becoming one of the largest providers of chemical liquids in the industry.

Made in the UK - Quality You Can Trust

At Multiware, we believe in supporting local industries and maintaining the highest standards of quality control. That’s why all our products are made right here in the UK. By keeping our production local, we can ensure that every bottle of cleaner, remover, or chemical solution that leaves our facility meets our rigorous quality standards.

Our UK-based manufacturing process also allows us to be more agile and responsive to our customers’ needs. Whether it’s developing new products, improving existing formulas, or ensuring timely deliveries, our team is always on top of it. This dedication to quality and customer service has helped us build a loyal customer base that trusts Multiware for all their cleaning and maintenance needs.

Our Product Range

Multiware offers a comprehensive range of chemical liquids designed to tackle a variety of tasks. Each product is formulated with precision, using high-quality ingredients to ensure optimal performance. Here’s a glimpse of what we offer:

• Carpet Cleaner Shampoo: Deep-clean your carpets and rugs with our powerful shampoo, designed to remove stains, dirt, and odours, leaving your carpets looking and smelling fresh.
• Patio Cleaners: Keep your outdoor spaces pristine with our patio cleaners, which effectively remove dirt, algae, moss, and black spots, restoring the natural beauty of your stone and concrete surfaces.
• Rust Removers: Our rust removers penetrate deep into metal surfaces, dissolving rust and preventing future corrosion, helping to extend the life of your tools, vehicles, and equipment.
• Brake Cleaners: Ensure optimal braking performance with our fast-evaporating brake cleaners that remove grease, oil, and other contaminants from brake components without leaving any residue.

These are just a few examples of the high-quality products we offer. Each one is crafted with care, ensuring that you get the best results every time.

Customer Satisfaction - Our Top Priority

At Multiware, customer satisfaction isn’t just a goal; it’s our top priority. We understand that our success is directly linked to the satisfaction of our customers. That’s why we go above and beyond to ensure that every interaction with Multiware is a positive one. Whether you’re purchasing a product for the first time or are a returning customer, you can expect nothing less than exceptional service and support.

We value the feedback of our customers and are constantly looking for ways to improve our products and services. Our team is always available to answer any questions, provide product recommendations, and assist with any concerns. Your satisfaction is our measure of success, and we’re committed to maintaining the high standards that have earned us the trust of thousands of customers.

Growing with Multiware

As we continue to grow, we remain committed to our founding principles of quality, innovation, and customer satisfaction. Our vision is to expand our product range and reach, making Multiware a household name for chemical solutions in the UK and beyond. We are excited about the future and look forward to continuing to serve our customers with the same dedication and passion that has brought us this far.

Thank you for choosing Multiware. We are honoured to be your trusted partner in achieving the best results, whether you’re tackling tough stains, maintaining your vehicle, or keeping your outdoor spaces clean. We invite you to explore our range of products and experience the Multiware difference for yourself.